Contact Us

This page tells you how to reach the Non Gamstop Casinos editorial team, what we can realistically help with, and where to go instead when your question needs a casino operator, a regulator or a support charity. Email is the only channel we run: [email protected]. We aim to reply to readers within two working days, and we read everything even when a reply takes longer.

What to email us about

The more specific your message, the more useful our answer will be. Messages that name the casino, the offer and the date you saw it can usually be checked against our research notes straight away.

• Corrections. A bonus percentage, wagering multiplier, minimum deposit or withdrawal limit that no longer matches what the casino publishes. Include a screenshot or the exact page if you can.
• Questions about terms. If a wagering requirement, maximum bonus bet or cashout cap in one of our reviews is unclear, ask and we will explain how it works in plain terms.
• Reader experiences. How a withdrawal, verification check or bonus claim actually went for you. We cannot publish personal disputes, but patterns in reader mail shape which sites we re-check.
• Coverage requests. A casino, payment method or market you would like to see researched.
• Site and admin issues. Broken links, pages that will not load, or anything covered by our terms and conditions.

What we cannot do for you

We are an independent comparison and review publisher. We do not operate any casino, hold any player funds and have no account access at any of the brands we write about. That means:

• We cannot release, chase or speed up a withdrawal, or intervene in identity and source-of-funds checks.
• We cannot reinstate a closed account, reverse a confiscated bonus or overturn a rejected deposit.
• We cannot remove you from GAMSTOP, shorten a self-exclusion period, or arrange access to any site during an exclusion.
• We cannot give financial, legal or tax advice, and we never present gambling as a way to make money or fix a shortfall.

For account matters, contact the operator's own support first — live chat and email are the usual routes, and most publish a formal complaints procedure with a deadline for their final response. If that fails, an offshore-licensed site will normally name an alternative dispute resolution body or its licensing authority in its terms.

How we fund the site — and what that does not buy

Some links on Non Gamstop Casinos are commercial. If you open an account through them, we may earn a commission from the operator at no extra cost to you. Commission does not buy a position in our rankings, a higher editorial rating or a softer write-up, and no operator sees our copy before it is published. If you believe a review reads as though it were bought, say so in your email and quote the line — that is exactly the kind of message we want.

Casinos readers contact us about most

Most enquiries concern the headline welcome offers on our non GamStop casinos list. The three below generate the heaviest mailbag, so here is what we can tell you about each before you write in. Ratings shown are our own editorial scores, not customer review averages, and every figure is an advertised offer rather than a tested outcome.

Betmica — the biggest advertised package, and the most questions

Betmica sits top of our list on an editorial rating of 10.0, largely because its welcome offer — 570% up to £5,700 plus 270 free spins — is structured across deposits rather than dumped on one, and because it quotes amounts in pounds, which spares UK readers a conversion step. Readers usually email about the same thing: whether the £5,700 is reachable. In practice it is a ceiling, not an expectation, and it requires deposits at the top of the qualifying band. The limitation worth weighing is that headline multipliers of this size almost always arrive with correspondingly heavy playthrough and a cap on what bonus winnings can convert to cash. Read the bonus terms in full before your first deposit, and ask us if a clause is ambiguous.

Kikibet — sterling headline, mixed currency small print

Kikibet earns its 9.9 rating on the breadth of its slot offering and a welcome package of 350% up to £5,555 and 300 free spins. It is on this page because its offer is quoted in pounds, which makes it easier to compare like for like. The common reader question is whether the account itself settles in GBP; where a casino advertises in sterling but holds balances in another currency, conversion charges can appear on deposits, withdrawals or both. Check that before you fund the account. The drawback: a 350% match on a large deposit creates a bonus balance that takes real volume to clear, and spins are usually restricted to named games with their own value cap.

Betninja — a flatter, simpler offer

Betninja also rates 9.9, but for the opposite reason to the two above. Its £1,000 bonus and 100 free spins for all new players is modest by comparison, and that is the point: smaller bonus balances clear faster and tie up less of your own money. It suits readers who found the four-figure percentage offers unrealistic. The trade-off is straightforward — the ceiling is far lower, and the free spin count is the smallest among our leading picks, so anyone chasing maximum headline value will look elsewhere. Maximum bonus bet limits still apply, and breaching one can void a bonus entirely.

Comparing the headline offers at a glance

All offers are new-player promotions with minimum deposit thresholds, wagering requirements and expiry dates set by the operator. Euro and dollar figures convert at the rate applied by the casino or your payment provider, so the sterling value you actually receive will differ from the headline.

Money questions we answer by email

Cost and payment queries make up a large share of our mailbag, so here is the general shape of the answer. Taking part costs whatever you deposit — there is no fee to read our reviews and no charge to register with an operator, but every bonus on this page requires your own money first. Nothing here is free play.

• Minimum deposits. Offshore casinos typically set a floor below which a welcome bonus will not trigger, and it is often higher than the minimum deposit itself. Depositing under it usually means no bonus, with no recovery.
• Debit cards. Visa and Mastercard are the most common UK route. Some card issuers decline gambling transactions to overseas merchants, and credit cards cannot lawfully be used for gambling in Great Britain.
• E-wallets and PayPal. Skrill and Neteller appear widely at offshore sites; PayPal is far rarer and should never be assumed — check the cashier before you commit. Many bonus terms exclude e-wallet deposits from qualifying.
• Bank transfers. Slower on both legs, usually several working days, and sometimes the only option for larger withdrawals.
• Cryptocurrency. Common at non GamStop sites and often the fastest payout, but you carry the exchange-rate risk and the value of a pending balance can move before it lands.
• Fees and conversion. Operators may charge on deposits, withdrawals or both. Where the account is held in euros or dollars, expect a conversion spread each way on top.
• Withdrawal timings and limits. Advertised processing times are the operator's claim, not our measurement. Daily, weekly and monthly caps are normal, and a large win may be paid in instalments over weeks.
• Verification. Expect KYC identity checks, and source-of-funds requests on larger sums. Preparing documents early is the single most effective way to avoid a delayed payout.

Games and betting queries

We research what a site actually offers, not just its bonus. Readers write in about slots and volatility, published RTP figures, progressive jackpots, and live dealer rooms running blackjack, roulette and baccarat with real croupiers. We can point you to which software providers a casino lists and how mobile play compares with desktop, but we cannot tell you what a game will pay — RTP is a long-run average, never a forecast.

Most of these operators also run a sportsbook alongside the casino, and that is a distinct product with its own rules. Pre-match and in-play markets, accumulators, bet builders, cash-out and esports betting sit there, often on a shared wallet with the casino balance. Sports free bets carry their own conditions — minimum qualifying odds of around 1.80 or 2.00 in decimal terms are typical, and the stake is rarely returned with the winnings. A casino bonus and a sportsbook bonus usually cannot be held at once, and casino wagering contributions differ by game type: slots often count fully, table games and live dealer far less, sometimes not at all.

Eligibility, regulation and safer gambling

You must be 18 or over to gamble. Casinos that accept British customers without a UK Gambling Commission licence are not part of GAMSTOP, the free national self-exclusion scheme covering Great Britain, and they are not bound by Commission rules on deposit limits, advertising or complaints. Most hold overseas licences — Curaçao is the most common — which means any dispute is handled under that jurisdiction, not by a British regulator. Accepting UK players is not the same as being authorised to serve them, and consumer protection is weaker as a result.

If you have registered with GAMSTOP, the exclusion runs for the period you selected — six months, one year or five years — and it does not lapse early. Playing at a site outside the scheme during that period undermines the protection you chose. If our contact form is the first place you have turned because gambling has stopped feeling optional, please read our responsible gambling guidance, where you will find deposit and loss limit tools, blocking software and details for GamCare and the National Gambling Helpline. We are not a support service and cannot counsel anyone by email, but we will always point you to organisations that can.

How we research what we publish

Our reviews are desk research, not play testing. We read published terms and conditions, cashier pages, licence statements and game lobbies, then record what each operator advertises and note where a claim cannot be verified. We do not deposit, wager or withdraw, and we never present an advertised payout speed as a measured one. Editorial ratings reflect our own assessment of offer transparency, payment options for UK readers, game range and the clarity of a site's terms — never commission. Findings on this page were last checked on 23 September 2026 by Fiona MacLaren; offers change without notice, so the casino's own terms override anything you read here. More on who we are and how we work sits on our about page.

Writing to us so we can help

1. Name the casino and, where relevant, the exact offer or clause.
2. Say what you expected and what actually happened, with dates.
3. Attach evidence — a screenshot of the terms or the cashier beats a description.
4. Tell us whether you have already contacted the operator, and what its final response was.
5. Leave out passwords, full card numbers and identity documents. We never need them and will delete anything sent.

Send it to [email protected]. If your message is a correction, we will check it and update the page; if it is a question about terms, expect a straight answer rather than a recommendation. And if you are still weighing up where to open an account, the comparison list is the better starting point — read the wagering terms before the headline number, every time.